Refund policy

Last updated: October 2026

1. Digital goods

Because ebooks are delivered instantly as downloadable files, all sales are generally final once the file has been downloaded. Please read the title, author, page count and description carefully before buying.

2. When we do refund

We will issue a full refund when:

• You were charged but the payment did not result in access to the ebook.
• The downloaded file is corrupted or unreadable and we cannot provide a working copy.
• You were charged twice for the same order.
• The ebook delivered materially differs from its description and we cannot resolve the issue.

3. How to request a refund

Write to support@ebookhub.example within 7 days of purchase, including your order details and the reason for the request. We aim to respond within 2 business days.

4. Refund method and timing

Approved refunds are returned to the original payment method. Depending on your bank or wallet, the amount usually appears within 5–10 business days.

5. Coupon discounts

Refunds are calculated on the amount you actually paid after any coupon discount.

6. Fraud

We may decline refund requests that appear fraudulent or abusive, and we may suspend accounts that repeatedly abuse this policy.